Order Confirmation: Once your order is placed, we will contact you to confirm the details and clarify the shipping address.
Rug Packaging: We carefully package each rug to ensure it arrives to you in perfect condition. We use durable materials that protect the product from damage during transit.
Choosing a Reliable Shipping Service: We work with trusted logistics partners to ensure your rug arrives on time and safely.
Order Tracking: Once shipped, we will provide you with a tracking number so you can see where your order is in real time.
Reliable delivery: We guarantee the safety of your order at all stages. Easy communication: You can always contact our support to clarify the details of the delivery. Flexibility: We offer both standard and expedited shipping.
Poom - rugs that always arrive at your home in perfect condition.
Let us take care of the delivery of your new source of comfort and beauty!
Guarantees and Returns
We guarantee that your rug will arrive in perfect condition. If the product is damaged during delivery, we will replace it free of charge or refund your money.
If you are not satisfied with your order, we have a return and exchange policy. To do this, contact us within 7 days of receiving your order.